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SHIPPING POLICY
Check Mate.com ships by UPS
- Orders are filled the following business day that the order is received.
(Orders placed on Friday will be shipped Monday)
- If you need a itemls by a certain date, we offer several options.
(Next Day Air to Ground allows you to get the package whenever you need it.
- Please call us and let us help with special shipping orders.
- Some of our items may be drop shipment -therefore we can not promise a shipping date.
- After an order has been received, an email will be sent from Check Mate.com to confirm your order.
- Customers will receive an email from UPS providing the tracking number and estimated delivery date.
- Sorry, Alaska, Hawaii and international orders including APO, FPO and AE are subject to different
shipping terms. Please contact us.
UPS Time- In Transit Map
Return Policy
If you have a problem or unsatisfIed with any the product you have purchased you may return it within 14
days for a full product refund, exchange, or credit. There may be a restocking fee charged if the product is
used or damaged due to careless packaging in return. No refunds on any item not in their original condition
or has missing parts (including serial numbers and the UPC code). Software and videos can not be return
unless defective and then they only will be replaced. If you wish to return a item, you MUST carefully
package, insure, and send it to:
CheckMateChess.com
420 Brownsville Rd.
Pittsburgh, PA 15210
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